Juicebox enel x way8/14/2023 This goes away after a minute or so and begins charging, but it means I have to stand there and monitor. Now when I plug in, my EV’s display reads Charging Error and I get a solid red status light. The scary thing is that charger performance has been affected as well. Read these reviews to see all of the issues (everybody has the exact same gripes, a rarity for well designed and tested software). It’s a one star rating if you use an Enel charger at home and if you compare it to the JuiceNet app. Please contact us at +1.844.584.2329 or and we'll do our best to get your app up and running.Įnel replaced a perfectly fine app for home charging with this sloppy, undertested, buggy one that’s supposed to be the company’s new flagship interface. Thanks for your feedback, this definitely doesn't seem right. And it’s unfortunate that they will not see this review as they sit in their offices giving themselves bonuses and patting themselves on the back instead of working to address the issues they allowed to happen. My frustration is directed to the Enel X leadership who made the call to force users to a non-functioning platform and app and since then, hasn’t said a word to address the concerns, one-star reviews, or very upset customers who spent hundreds of their hard-earned dollars on a product that essentially doesn’t work any more. Just looking at the app reviews in the iOS and Google Play stores tells the story of how users were forced from an app that actually worked, to one that wasn’t even tested before being released and has rendered their hardware inoperable in many cases. Support tickets are going unanswered for weeks and it’s becoming apparent that Enel X has really messed up this migration. The Smart Charge “feature” doesn’t work at all as it will either start charging when it shouldn’t or won’t charge when it should. I have to completely reset my Juicebox no fewer than 3 or 4 times a week because it just won’t charge my car when I plug it in. There are no shortage of issues that I, and other users, are experiencing with the forced move to this new app. Share your Enel X Way JuiceBox with other users.ĭownload the app and start your journey into the world of electric mobility!.Use smart charging features to postpone or delay charging start times and to set duration.Remotely start / stop charging sessions and monitor charging progress. Configure one or more Enel X Way JuiceBox chargers directly from the mobile app.
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